Richard Trickey is the WW Turbonomic and Integration Practice Leader for Technology Expert Labs and joined IBM via the acquisition of Turbonomic in June 2021. He has spent the past two decades working on two continents within the most extensive and, often most advanced enterprise datacenters for some of world’s largest corporations. He spent the past eight years at Turbonomic, building the various post-sales functions from scratch, ultimately serving as Vice President and the head of professional services and customer success Organization. While leading Customer Success and Services, he developed the Sponsored Value Journey as the foundational framework used by his organization to enable Turbonomic customers to fully realize product value. This proved to be very successful, as reflected in the overall Net Revenue Retention of the Turbonomic customer base, constantly being in the range of the best-performing software businesses. Richard continues to expand the Turbonomic Expert Labs business practice by focusing on service offerings that enable their client base to continue delivering significant ROI through leveraging the Turbonomic product capabilities.
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